Monitoring Measuring and Managing Customer Service

RM239.00
+ RM58.99 Shipping
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Monitoring Measuring and Managing Customer Service

Monitoring Measuring and Managing Customer Service

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Monitoring Measuring and Managing Customer Service

RM239.00

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RM279.00
In stock
+ RM58.99 Shipping

14-Day Returns Policy

Sold by:

RM239.00

Save RM40.00 (14%)

RRP

RM279.00
In stock
+ RM58.99 Shipping

14-Day Returns Policy

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Description

Monitoring Measuring and Managing Customer Service

Excellence in customer service does not come about accidentally - it is a learnable set of behaviours that can be monitored measured and managed. Drawing from the authors seminar programme this title provides readers with a system for building and sustaining customer service.
  • Brand: John Wiley & Sons Inc
  • Category: Business, Finance & Law
  • Format: Hardback
  • Language: English
  • Publication Date: 2022-02-18
  • Publisher / Label: John Wiley & Sons Inc
  • Author: Gary S. Goodman (Goodman Communications Corporation in Glendale California)
  • Number of Pages: 192
  • Fruugo ID: 346768716-758042589
  • ISBN: 9780787951399

Delivery & Returns

Dispatched within 6 days

  • STANDARD: RM58.99 - Delivery between Wed 04 March 2026–Tue 24 March 2026

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